Toolkit
Capacity Scorecard
Measure the work system across six outcomes without collapsing them into a false composite score.
Capacity Scorecard
Hard rule: no composite score.
The scorecard should avoid false precision. Its purpose is to guide better conversations and better decisions.
Cost
Not yet measured
Speed
Not yet measured
Quality
Not yet measured
Trust
Not yet measured
Resilience
Not yet measured
Learning
Not yet measured