Productive Capacity Design
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Work Reality Map

The org chart shows authority. The Work Reality Map shows how work actually gets done.

Work Reality Map worksheet

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Where work enters

Who requests

Who owns

Who decides

Who approves

Systems used

Which data is trusted

Where handoffs occur

Where delays happen

Where rework happens

Where escalations happen

Where managers compensate

Where employees get confused

Where vendors shape the process

Where AI could assist

Where AI would create risk

Working sketch

Work Reality Map Stages left-to-right. Rust flags show delay, rework, escalation, or workaround. Where work enters Capture answer Who requests Capture answer Who owns Capture answer Who decides Capture answer Who approves Capture answer Systems used Capture answer Which data is trusted Capture answer Where handoffs occur Capture answer Where delays happen Capture answer Where rework happens Capture answer Where escalations happen Capture answer Where managers compensate Capture answer Where employees get confused Capture answer Where vendors shape the process Capture answer Where AI could assist Capture answer Where AI would create risk Capture answer

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